Ben Stickland made lots of money as a kid selling tulips on the side of the road. Then he spent two years making very little money as a web developer. Now he makes lots of money again selling complex custom websites to large organisations and marketing software to small business. Ben is here to help us elevate…
You get to choose your prize of either Market Samurai, Scarcity Samurai or Vidsy! Just tell us the #1 thing you could do better to keep your clients happy.
Congratulations Grant Kantsios! Ben Stickland has chosen you as the lucky winner of the competition! Thanks for your contribution and keep elevating!
Some of the highlights of this episode include:
• The one page document that lets Ben sleep easy at night
• The easiest conversation about pricing with your clients
• How to get content early
Elevation Round Answers
Here are the answers to the questions in our Elevation round. Watch the interview to get the full scoop.
1. Charge what you’re worth
2. Do good work
3. Claim something no else can claim
4. Use templates and make them beautiful
5. Pass
6. Regular meetings and financial incentive to produce content early
7. Tell them you’re young and having a go and ask them for referrals
8. Have a specialty
You can reach out and thank Ben at http://www.alliancesoftware.com.au/.
Ben suggested I interview Eugene Ware from Noble Samurai. Eugene, keep your eyes on your inbox.
Hint: to enter the competition, leave a comment below and just tell us the #1 thing you could do better to keep your clients happy.
5 Responses
Just discovered this podcast – I didn’t even know that *business* podcasts about WordPress exist, always thought there were only geeky-tech-shows. Now I have 61 episodes to catch up, really enjoyed this talk in particular 🙂
Just discovered this podcast – I didn’t even know that *business* podcasts about WordPress exist, always thought there were only geeky-tech-shows. Now I have 61 episodes to catch up, really enjoyed this talk in particular 🙂
I know my main weakness is being overly optimistic with projects. I always underestimate how long it is going to take to get a project done because I do not take into consideration the collaboration aspect of the project, whether that’s me waiting for them to deliver me information or vice-versa.
Overall I am getting much better at this because I have completed more projects, but I am also taking on larger projects and more projects so it is always changing.
I like to provide my clients with 100% satisfaction and to me that includes delivering the project in a timely manner. Ideally I should add 1-2 weeks to each project and if anything, delivery EARLY. That way they are even more satisfied with the project and my service.
I know my main weakness is being overly optimistic with projects. I always underestimate how long it is going to take to get a project done because I do not take into consideration the collaboration aspect of the project, whether that’s me waiting for them to deliver me information or vice-versa.
Overall I am getting much better at this because I have completed more projects, but I am also taking on larger projects and more projects so it is always changing.
I like to provide my clients with 100% satisfaction and to me that includes delivering the project in a timely manner. Ideally I should add 1-2 weeks to each project and if anything, delivery EARLY. That way they are even more satisfied with the project and my service.
Hey Grant
We still get caught on this – the hard part is some clients will tick off the first thing they see, others go through five rounds of reviews. The only tips I have are firstly just to put some line items in your quote for things like management / testing / client liaison and secondly, to look out for slow or nervous decision makers. Some people give a vibe that they struggle to make a decision and also committee’s of any kind are normally time consuming also. If you see a slow decision maker, give yourself more buffer. Alternatively, work out a way to charge on a time & materials basis (not always possible, but can be good).
Cheers,
Ben